How to master challenging conversations

In even the happiest of workplaces, tensions arise between colleagues. Ideally, we resolve them and leave everyone in a good place. Yet, a fear of conflict can leave important things unsaid, or the exchange is tinged with negativity. Fortunately, there are ways to have these conversations that lead to better relationships and outcomes. In this workshop, you’ll understand the science behind why those approaches work and practice them yourself.

Learn how to stay calm, clear and creative while navigating challenging situations, and how to rapidly get back on track if things don’t go as you hope


What you'll learn:

In a half day

  • A range of techniques for staying calm and centered in the heat of the moment

  • How to most effectively prepare for interactions or situations that are likely to be stressful

  • Approaches that help you move on from difficult situations and think clearly about the right way forward

In a full day

Everything included in the half day, plus some or all of the following:

  •  Uncertainty: How to feel in control and think clearly in ambiguous situations

  • Crisis response: How to frame discussions of problems and mistakes to reach better, wiser solutions

  • Problem-solving: How to make complex issues more manageable and overcome blindspots in thinking them through

Drop us a line and we’ll get you on board



Who is this for?

Anyone in your organization - from executives to the front line. The language and concepts are applicable for all.


How many can attend?

There is no lower or upper limit on the numbers. We create intimacy even within large groups.


What’s the format?

No lectures here! Our sessions are hands-on, with people applying the techniques to real situations.


How should I prepare?

Reflect on a conversation you’re nervous about having. We’ll do the rest!