How to master challenging conversations
In even the happiest of workplaces, tensions arise between colleagues. Ideally, we resolve them and leave everyone in a good place. Yet, a fear of conflict can leave important things unsaid, or the exchange is tinged with negativity. Fortunately, there are ways to have these conversations that lead to better relationships and outcomes. In this workshop, you’ll understand the science behind why those approaches work and practice them yourself.
Learn how to stay calm, clear and creative while navigating challenging situations, and how to rapidly get back on track if things don’t go as you hope
What you'll learn:
In a half day
A range of techniques for staying calm and centered in the heat of the moment
How to most effectively prepare for interactions or situations that are likely to be stressful
Approaches that help you move on from difficult situations and think clearly about the right way forward
In a full day
Everything included in the half day, plus some or all of the following:
Uncertainty: How to feel in control and think clearly in ambiguous situations
Crisis response: How to frame discussions of problems and mistakes to reach better, wiser solutions
Problem-solving: How to make complex issues more manageable and overcome blindspots in thinking them through
Drop us a line and we’ll get you on board
Who is this for?
Anyone in your organization - from executives to the front line.
How many can attend?
We can accommodate groups as small as four and as large as forty.
What’s the format?
No lectures here! We ensure hands-on practice in pairs or small groups
How should I prepare?
Reflect on a conversation you’re nervous about having. We’ll do the rest!